![]() Sometimes these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer reinstallation media, or other Microsoft program-specific media. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Step 3 Double-click 'Microsoft,' then double-click the 'OFFICE 12' folder, and then do the same for the 'Office Setup Controller. If you bought a product key separate from the software, it’s very possible the product key was stolen or otherwise fraudulently obtained, and subsequently blocked for use. Step 1 Go to Start menu and click on 'My Computer.' Video of the Day Step 2 Double-click on the 'Program Files' folder and then double-click the 'Common Files' folder. If your Office product key doesn’t work, or has stopped working, you should contact the seller and request a refund. ![]() If it's hard to read the product key on your packaging, use this guide to help you tell the numbers and letters apart: If you lose your Product Key and have a valid proof of purchase, contact Microsoft support for help. Note: This issue impacts Office non-subscribers onlythose who purchased the product as a one-time purchase. Keep the packaging, or write the number down and keep it in a safe place. ISSUE: When you select the option to activate Office by telephone, you may see the following error: Telephone activation is no longer supported for your product.
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